This Refund Policy explains how cancellations, refunds and payment adjustments are handled for Plotoff’s interior design, civil construction and architectural planning services.
Plotoff provides customized interior design, civil construction and architectural planning services. Because each project involves consultation, planning, design time, site assessment, vendor coordination, material selection and project-specific execution, refunds are reviewed based on the stage of work completed.
This policy applies to payments made for Plotoff services, including consultations, design work, project booking amounts, civil work, interior work, architectural planning and related service coordination.
Our services are customized according to each client’s property, requirement, budget, design preference, material selection and site condition. Therefore, refund eligibility depends on the work already completed and commitments already made for the project.
Consultation fees, site visit charges or professional advice fees may be non-refundable once the consultation, call, meeting, design discussion or site visit has been completed.
If a consultation is cancelled before it is scheduled or before our team starts preparation, Plotoff may review the request and offer a refund, rescheduling or adjustment at its discretion.
Payments made for design work, layout planning, architectural drawings, 3D concepts, mood boards, BOQ preparation, estimation or design consultation may not be refundable once work has started.
If only partial work has been completed, Plotoff may review the case and decide whether a partial adjustment is possible after deducting charges for work already completed.
Amounts paid for custom materials, vendor booking, procurement, fabrication, manufacturing, transport, labour allocation or third-party commitments may not be refundable once the order or commitment has been placed.
If a client wants to cancel a project, the request must be shared with Plotoff in writing through WhatsApp, email or another documented communication channel.
After receiving the cancellation request, Plotoff will review the project stage and calculate completed work, vendor commitments, material costs, labour costs, design charges and administrative expenses before confirming whether any refund or adjustment is possible.
If a refund is approved, the amount will be calculated after deducting applicable charges for completed work, consultation, drawings, coordination, procurement, site activity, vendor payments and other project-related costs.
In some cases, Plotoff may offer a payment adjustment, service credit or rescheduling option instead of a direct refund.
The following items are generally non-refundable once work has started or commitment has been made.
If Plotoff is unable to take up or continue a project due to unavoidable reasons, we may offer a refund or adjustment after deducting charges for any work already completed, if applicable.
Plotoff will not be responsible for delays or cancellation caused by inaccurate information, lack of site access, unpaid dues, missing approvals, third-party delays or circumstances beyond our control.
If the client changes the project scope, material selection, layout, design requirement or execution requirement after approval, the revised cost and timeline may change. Amounts already spent on the previous scope may not be refundable.
If a refund is approved, it will usually be processed within 7 to 14 working days after final confirmation of the refundable amount and receipt of the required payment details.
Actual bank processing time may vary depending on the payment method, bank or payment gateway.
Submitting a cancellation request does not automatically guarantee a refund. Each request is reviewed based on project stage, work completed, expenses incurred and commitments made by Plotoff or its partners.
If there is any disagreement about refund eligibility, Plotoff will review the available records, communication, invoices, agreed scope and work status before giving a final response.
We encourage clients to discuss concerns early so that the issue can be resolved before work progresses further.
Plotoff may update this Refund Policy from time to time. Updated terms will be posted on this page.
Last updated: 27 June 2026
For refund, cancellation or payment-related questions, contact Plotoff using the details below.